Certified Lean IT Training | Lean IT Training

Name: Certified Lean IT Training
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

Certified Lean IT Training Overview

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

About Lean
Origins of Lean
Lean in a Nutshell
Key Lean Terms and Concepts
Muda
Wastes of Lean
Classical Forms of Muda
Lean Temple
Hoshin Kanri (Policy Deployment)
Jidoka (Autonomation)
Just in Time (JIT)
Big Losses
Lean Business and Uses of Lean
What Lean Should Look Like?
PDCA (Plan, Do, Check, Act)
Lean IT and Lean IT Dimensions

Module 2: Lean Customer

Customers, Processes, and Waste
What are Customers?
Why do we Need to Listen to the VOC?
Determine the Value and Define the VOC
VOC Methodology
Identify Customers
Customer Segmentation
SIPOC
Gather Customer Information
Tips for Customer Information Sources
Analyze Customer Information
Affinity Diagrams
Overview of the Kano Model
Kano Analysis
What the Lines Imply?
Axis
Determine Customer Needs
Identifying the Requirements
What is a Critical to Quality (CTQ)?
Critical to Quality Trees
Why Do This?
Identify Critical Customer Needs
Identify Quality Drivers
Identify Performance Requirements
CTQ Trees in Action
Common Terminology
What Might the Customer Care About?

Module 3: Lean Process

Lean Principles
Value
Path to Value
Lean Principle
Value Stream Terminology
Process Maps
Swim Lanes
Process Mapping
Typical Process Map Contents
What is Value Stream?
Value Stream Maps
Steps for Building a Value Stream Map
Push Vs Pull Systems
Key Lean Metrics
Choosing the Right Metrics
Metrics and Measures Roadmap

Module 4: Managing Performance

What are Lean Process Measurements?
Two Top-Level Measures
Application of OEE
Four Sub-Metrics
Calculating OEE and TEPP
Key Performance Indicators (KPIs)
Process Measurement Points
Criteria for Good Measures

Module 5: Lean Organization

Lean Leadership
Employee Empowerment
Communication Planning
Pursuing Perfection
Visual Management
Cell Information Boards
Guidelines for Visual Management
Visual Management Checklist

Module 6: Behavior and Attitude

Lean Management
Leadership and Culture
Gemba and Gemba Walk
5S and Steps of 5S

Module 7: Problem/Kaizen

Kaizen Philosophy and Events
Formal Kaizen Process and Roles
What is DMAIC and DMAIC Cycle?
Problem Solving Framework
Background to Problem Solving
Seven-Step Problem Solving Methodology
Generate and Select Solutions
5 Whys
Completing the 5 Whys
Root Cause Analysis
Key Steps in the Use of a Fishbone Diagram
Example of Workshop Validation Process
Cause and Effect Diagram
Fishbone
Reverse Fishbone
Pareto Analysis

Who should attend this Certified Lean IT Training Course?

The Certified Lean IT Course in the United States is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. This training course is especially beneficial for these professionals:

IT Managers
IT Service Managers
IT Process Improvement Specialists
IT Project Managers
IT Consultants
Change Managers
Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Certified Lean IT Course. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates.

Certified Lean IT Training Course Overview

The Certified Lean IT Training in the United States offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilization in IT operations.

Professionals in the United States in the IT sector, Project Managers, and individuals involved in IT Service Management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organizations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-day training course in the United States by the Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives

To impart a thorough understanding of Lean principles in an IT context
To demonstrate effective techniques for waste reduction in IT processes
To equip delegates with skills for enhancing IT service efficiency
To prepare individuals for the Lean IT Certification examination
To provide insights into continuous improvement strategies in IT services

Upon completion of the Certified Lean IT Training in the United States, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organizations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.

What’s included in this Certified Lean IT Training Course?

Certified Lean IT Examination
World-Class Training Sessions from Experienced Instructors
Certified Lean IT Certificate
Digital Delegate Pack

Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 26/40 pass mark or 65%
Duration: 60 Minutes

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Lean IT Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Certified Lean IT Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Certified Lean IT Training FAQs

What does the course include?

The course includes 2 days of classroom training from an expert instructor, courseware book including slides, and a certificate of achievement upon completion.

Does the course include an exam?

Yes, the course includes the Lean IT Foundation exam.

What will be the experience of my instructor?

Your instructor will be a Lean IT expert with many years of experience in implementing and using the methodology.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Certified Lean IT Training certification in the United States?

The training fees for Certified Lean IT Training certification in the United States starts from $2295

Which is the best training institute/provider of Certified Lean IT Training in the United States?

The Knowledge Academy is the Leading global training provider for Certified Lean IT Training.

What are the best Lean IT courses in the United States?

Please see our Lean IT courses available in the United States

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Certified Lean IT Training in United States

Washington D.C.

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