ITIL® 4 Foundation Certification in Fairfax

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ITIL® 4 Foundation Certification Course

Fairfax

Elevate your IT service management proficiency
Gain essential skills to align IT services with business needs
Master the latest in IT service management with the ITIL 4 Foundation Certification

Dates & Prices Dates & Prices

Course information

ITIL® 4 Foundation Certification Course Outline

Module 1: Introduction

What is ITIL®?
ITIL® 4 Certification Journey
Course Objectives
About the Course

Module 2: Key Concepts of Service Management

Concept of Value

What Do We Mean by Value?
Definition of Value
What is an Organization?
How is Value Created Between Organizations?
Service Relationships
Providers and Consumers Co-Create Value

Stakeholder and Service Consumer Roles

Stakeholders
Service Provider Organizations
Service Consumer Organizations
Other Stakeholders
How is Value Created?
Service Consumer Roles
Activity

Service Offerings

What is a Product?
What is a Service?
What is a Service Offering?

Creating Value with Services

Value Co-Creation
Service Provider
What are Service Consumers?
What are Products and Services?
Definitions
What are Service Relationships?
What is the Meaning of Service Provision?
What is Service Consumption?
Service Relationship Management
How Organizations Co-Create Value?
Service Relationship Model
Value, Outcomes, Costs, and Risk
Definitions
What Can Be Described as Utility and Warranty?
Review and Reflect
Quiz

Module 3: Key Concepts of ITIL® 4

Four Dimensions of Service Management

Holistic Approach to Service Management
Four Dimensions of Service Management
Organizations and People
What the Dimension Includes?
What is Culture, and Why is it Needed?
What a Supportive Culture Requires?
What to Pay Attention to?
Organizational Complexities
Information and Technology
Things to Consider
Partners and Suppliers
Organizations and their Partners and Suppliers
Forms of Cooperation
What Goes into Supplier Strategy?
What is a Value Stream?
Value Streams and Processes
Questions to create, deliver and improve

Activity
ITIL® Service Value System

ITIL® SVS
ITIL® SVS Inputs
Governance
Challenges of Silos
Need for Continual Improvement
Applying the SVS

Service Value Chain

Introduction to the ITIL® Service Value Chain
Opportunity Vs Demand
Converting Inputs into Outputs
Service Value Chain, its Practices, and Value Streams
Activities
Review and Reflect Quiz

Module 4: Guiding Principles

Introduction to the Guiding Principles

What is a Guiding Principle?
Focus on Value
How Value is Perceived?
CX and UX
How Would You Apply this Principle?
Start Where You Are
Assess Where You Are
Role of Measurement
Applying the Principle
Progress Iteratively with Feedback
Role of Feedback
Use of Feedback Loops
Iteration and Feedback Together
Collaborate and Promote Visibility
Communication and Visibility
Key Collaboration Pairs
Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Judging What to Keep
Conflicting Objectives
Applying the Principle
Optimize and Automate
Road to Optimization
Using Automation
Applying the Principle
Activity: Case Studies

Using the Guiding Principles

Guiding Principles in Context
Guiding Principles Your Examples
Principle Interaction
Applying the Guiding Principles
Guiding Principles: Task
Principle Interaction
Review and Reflect Quiz
Extension Activity 2

Module 5: ITIL® 4 Management Practices

Purpose of the ITIL® Practices

Management Practices
34 ITIL® Management Practices
General Management Practices
Service Management Practices
Technical Management Practices

Overview of Eight ITIL® Practices

Eight Practices
Information Security Management
Contribution of Information Security Management to SVC
Relationship Management
Supplier Management
Evaluating and Selecting Suppliers
Contribution of Supplier Management to SVC
IT Asset Management
Contribution of IT Asset Management to SVC
Service Configuration Management
Contribution of Service Configuration Management to SVC
Monitoring and Event Management
Contribution of Monitoring and Event Management to SVC
Deployment Management
Approaches for Deployment
Contribution of Deployment Management to SVC
Release Management
Contribution of Release Management to SVC

Key Management Practices – Part 1

What is an Incident?
Incident Management Guidance
Incident Management Tools
Incident Updates
Types of Incidents
Collaboration
Swarming
Third-Party Products and Services
Incident Management Contribution to SVC
Service Request Management
What is a Service Request?
Steps for Request Fulfilment
Request Processes and Procedures
Service Request Management Contribution to the SVC
Methods of Fulfilling Requests
Service Desk
Automation
Task: Service Desk ‘Pitch’
Service Desk Provisions
Service Desk Support
Service Desk Skills
Service Desk Contribution to the SVC

Key Management Practices – Part 2

Problem Management
Phases of Problem Management
Identifying a Problem
Problem Control
Workaround
Error Control
Links to Other Practices
Interfaces
Problem Management Contribution to the SVC
Continual Improvement
Applying Continual Improvement
Continual Improvement Model
What is the Vision?
Where are We Now?
Where do We Want to Be?
CSFs and KPIs
How do We get There?
Take Action
Did we Get There?
How do We Keep the Momentum?
Methods to Continually Improve
Continual Improvement Activity
Tracking
CI Responsibility
Continual Improvement Contribution to the SVC

Key Management Practices – Part 3

Service Level Management
Activity
Service Level Agreements
Key requirements for SLAs
Watermelon SLA Effect
Customer Engagement
Customer Feedback
Metrics
Service Level Management Contribution to the SVC
Change Enablement
Define Change
Scope of Change Enablement
Change Authority
Types of Change
Scheduling
Change Enablement Contribution to the SVC

Review and Reflect

Quiz
Activities
Course Review
What’s Next?

Who should attend this ITIL® 4 Foundation Certification Training?

The ITIL® 4 Foundation Certification Course is crafted to provide a comprehensive understanding of the ITIL® framework, catering to a broad spectrum of individuals within and beyond the IT industry in Fairfax. This ITIL® 4 Certification Training is particularly valuable for:

IT Service Desk Staff
IT Managers
IT Operations Managers
IT Project Managers
Business Analysts in IT
Service Delivery Managers
IT Architects
Quality Assurance Managers in IT
IT Service Management (ITSM) Managers

Prerequisites of the ITIL® 4 Foundation Certification

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

ITIL® 4 Foundation Certification Training Overview

The ITIL® 4 Foundation Course introduces the latest iteration of IT Infrastructure Library (ITIL) standards, a critical framework for managing and optimizing IT services in Fairfax. Its relevance in today’s technology-driven world is paramount, as it aligns IT service operations with broader business strategies, enhancing efficiency and productivity.

Understanding the principles of the ITIL® 4 Foundation Course is vital for IT professionals in Fairfax seeking to adapt to evolving business needs. It's particularly essential for project managers, IT service managers, and support staff. Mastering this subject ensures that IT operations contribute effectively to overall business success, enhancing customer satisfaction and business growth.

The Knowledge Academy's 2-day ITIL® 4 Foundation Course offers a comprehensive overview of this framework, ensuring delegates quickly grasp its key concepts and practices. This efficient training approach is designed to expedite the certification process, providing delegates in Fairfax with the skills needed to implement ITIL® standards effectively in their organizations.

Course Objectives

To introduce the core concepts and principles of the ITIL® 4 framework
To equip delegates with the skills to effectively manage IT services aligning with business goals
To prepare attendees for the ITIL® 4 Foundation Certification exam
To demonstrate the integration of ITIL® 4 with modern digital technologies
To enhance practical understanding through real-world examples and case studies

Upon completion of the ITIL® 4 Foundation Course in Fairfax, delegates will have a thorough understanding of ITIL® principles and their application in the real world. They will be well-prepared for the certification exam and possess the skills necessary to improve IT service management within their organizations, ensuring alignment with business objectives and enhancing overall efficiency.

What's included in this ITIL® 4 Foundation Certification Course?

The ITIL® 4 Foundation Examination
World-Class Training from Experienced ITIL® Instructors
ITIL® 4 Foundation Certificate
Digital Delegate Pack

ITIL® 4 Foundation Exam Information

The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65% or 26/40 Marks
Duration: 60 minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Fairfax venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of Fairfax is located in the state of Virginia in the Fairfax County. The city of Fairfax is approximately 16 miles south-west of Washington D.C. Fairfax was rated number 3 in the Forbes Magazines "Top 25 Places to Live Well". The current population of Fairfax stand at roughly 24,000 residents. The unemployment rate for Fairfax currently stands at just above 3%. This is an improvement on the unemployment conditions of the previous year when the rate stood at 4 and a half percent. Virginia’s largest public research university the George Mason University is located in Fairfax. As of 2013 the university had around 34,000 students enrolled and nearly 3,000 academic staff members. The university is recognised for their strong programs in economics, law, creative writing, computer science, and business. Fair fax also has its own international school - Virginia International University, which offers programs in computer science, business management, international relations, public administration and education. The international university also has courses to teach English to speakers of other languages.

Address

Courtyard Fairfax Fair Oaks
11220 Lee Jackson Memorial Highway
Fairfax
Virginia
22030

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Certification in Fairfax. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® 4 Foundation Certification in Fairfax, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Good

Dhanyesh Ravichandran

Keith was very knowledgeable and experienced, which added context, sense and value to the course content. He was able to answer our questions and redirect biases where needed to ensure the principals and ideas were understood.

Sevim Sahiner

trainer was very knowledgeable of subject, helpful & explained the subject well

Carla

ITIL® 4 Foundation Certification in Fairfax FAQs

What is ITIL® 4?

ITIL® 4 is the latest IT Infrastructure Library framework iteration, offering a comprehensive guide for managing IT services and aligning them with business needs through adaptable practices and principles.

Why ITIL® 4 is Important?

ITIL® 4 provides a flexible, holistic framework for IT service management, aligning IT services with business needs, fostering innovation, enhancing customer satisfaction, and optimizing resource use for business value.

How is ITIL V3 different from ITIL V4?

ITIL V4 introduces a holistic approach to service management, integrating concepts from Agile, DevOps, and Lean. It focuses on value co-creation and a more flexible, adaptable framework than ITIL V3.

What are the benefits of taking this ITIL 4 Foundation Training?

The ITIL 4 Foundation Certification offers a deep understanding of IT service management frameworks, enhancing service delivery, boosting productivity, improving customer satisfaction, and providing valuable certification for IT professionals.

Are there any prerequisites for taking this ITIL 4 Foundation Certification Course?

There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Course.

What is included in this course?

In this ITIL 4 Foundation Certification Course, delegates will have a 2-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this ITIL 4 Foundation Certification?

The duration of this ITIL 4 Foundation Certification Course is 2 days.

Will I receive a certification upon completing this ITIL 4 Foundation Course?

Yes, you will receive certification upon completing this ITIL 4 Foundation Course.

What are the career opportunities available after completing this ITIL 4 Foundation Training Course?

After completing the ITIL 4 Foundation Training Course, you can pursue roles like IT Service Manager, ITIL Strategist, ITIL Specialist, and IT Operations Manager, enhancing your IT service management career prospects.

Why choose The Knowledge Academy in Fairfax over others?

The Knowledge Academy in Fairfax stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Foundation Certification.

What is the cost/training fees for ITIL® 4 Foundation Certification Course certification in Fairfax?

The training fees for ITIL® 4 Foundation Certification Course certification in Fairfax starts from $1995

Which is the best training institute/provider of ITIL® 4 Foundation Certification Course in Fairfax?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Certification Course.

What are the best ITIL® Certification Training courses in Fairfax?

Please see our ITIL® Certification Training courses available in Fairfax

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water