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ITSM for DevOps Training Overview
ITSM for DevOps Training Course Outline
Module 1: Introduction to IT Service Management (ITSM)
- Overview of ITSM
- ITIL Framework and Its Significance in ITSM
- Benefits of ITSM in DevOps
Module 2: DevOps Overview
- Understanding DevOps
- DevOps Principles and Practices
- Key Benefits of DevOps for ITSM
Module 3: ITSM in DevOps
- ITSM Implementation in DevOps
- How ITSM Aligns with DevOps Principles?
- Role of ITSM in Improving Service Quality and Delivery
Module 4: Service Strategy in DevOps
- Service Strategy Basics
- How DevOps Aligns with Service Strategy?
- Implementing Service Strategy in DevOps
Module 5: Service Design and Transition in DevOps
- Service Design Basics
- How DevOps Aligns with Service Design?
- Implementing Service Design in DevOps
- Service Transition Basics
- How DevOps Aligns with Service Transition?
- Implementing Service Transition in DevOps
Module 6: Service Operation in DevOps
- Service Operation Basics
- How DevOps Aligns with Service Operation?
- Implementing Service Operation in DevOps
Module 7: Continual Service Improvement (CSI) in DevOps
- CSI Basics
- How DevOps Aligns with CSI?
- Implementing CSI in DevOps
Module 8: ITSM Tools for DevOps
- Overview of ITSM Tools
- ITSM Tools That Support DevOps Practices
- Implementing ITSM Tools in DevOps
Who should attend this ITSM For DevOps Training Course?
The ITSM for DevOps Course in the United States is tailored for professionals looking to bridge the gap between IT Service Management and DevOps practices. This course is ideal for individuals from various roles who aim to enhance their understanding of how ITSM principles align with and support DevOps methodologies. This DevOps Certification Course can be beneficial for the following professionals:
- IT Managers and Directors
- DevOps Engineers
- Service Desk Managers
- Software Developers
- Quality Assurance/Test Engineers
- Change Managers
- IT Operations Managers
- Business Analysts
- Quality Managers
Prerequisites of the ITSM For DevOps Training Course
There are no formal prerequisites required for ITSM For DevOps Course. However, a basic understanding of both ITSM and DevOps concepts can be beneficial for the delegates.
ITSM for DevOps Training Course Overview
The intersection of IT Service Management (ITSM) and DevOps has become paramount in the IT domain today. The ITSM for DevOps Certification Course in the United States offered by The Knowledge Academy, delves into this crucial synergy. It equips professionals with the necessary knowledge and skills to streamline IT operations, ensuring seamless collaboration between development and operations teams ultimately driving business success.
Proficiency in ITSM for DevOps is vital for professionals in the field of IT, particularly those involved in software development, system administration, and IT operations. Mastering this subject empowers individuals to bridge the gap between development and operations, fostering quicker, more reliable software releases. DevOps Courses in the United States like this one directly impacts the efficiency and effectiveness of IT processes.
This intensive 1-day ITSM for DevOps Training Course by The Knowledge Academy in the United States offers a concentrated and practical approach to imparting essential skills. Delegates will gain an in-depth understanding of ITSM principles, DevOps practices, and their integration. Practical exercises, case studies, and expert guidance will empower delegates to implement DevOps practices effectively within their organisations.
Course Objectives:
- To attain knowledge about ITSM principles and their role in DevOps
- To learn about how to implement ITSM in DevOps for automation
- To understand the service strategy and its alignment with DevOps
- To learn about service design basics and its alignment with DevOps
- To understand the role of CSI in continuous improvement in DevOps
- To acquire skills about ITSM tools that support DevOps practices
After attending this ITSM for DevOps Certification Course in the United States, delegates will be able to implement ITSM in DevOps for faster and more agile delivery of IT services using various ITSM tools.
What’s included in this ITSM For DevOps Training Course?
- World-Class Training Sessions from Experienced Instructors
- ITSM For DevOps Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITSM for DevOps Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITSM for DevOps Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Darren is a very competent and experienced trainer who is able to bring in a lot of practical experience into the lecture to combine it with theory for a better understanding.
Pengcheng Liu
ITSM for DevOps Training FAQs
ITSM for DevOps Training integrates IT Service Management practices with DevOps methodologies. It covers principles like Continuous Integration, delivery, and deployment, fostering collaboration between IT teams for efficient service delivery and management in modern software development environments.
DevOps is a collaborative approach merging Software Development (Dev) and IT Operations (Ops), emphasising automation, Continuous Integration, and delivery to accelerate software delivery, enhance quality, and foster better collaboration between development and operations teams.
Yes. The Knowledge Academy offers support for delegates before, during, and after this course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
ITSM enhances DevOps by providing structured processes for managing IT services, fostering collaboration, ensuring compliance, and promoting continuous improvement. It integrates IT operations seamlessly with development, enhancing efficiency and reliability in software delivery pipelines.
Completing the ITSM for DevOps course can open doors to roles such as DevOps Engineer, IT Service Manager, Release Manager, Configuration Manager, and Continuous Integration/Continuous Deployment (CI/CD) Specialist in various industries requiring streamlined IT operations and efficient software delivery.
The ITSM for DevOps Certification is increasingly popular in the United States, reflecting the growing adoption of DevOps practices. Its emphasis on aligning IT service management with DevOps principles resonates well with organisations seeking efficient and collaborative software delivery approaches.
Service Strategy is a phase in IT Service Management focusing on aligning services with business needs. Key elements include understanding market demand, defining service offerings, and ensuring financial viability to deliver value to customers and stakeholders effectively.
DevOps aligns with service strategy by fostering collaboration between development and operations teams, enabling rapid deployment and continuous improvement of services. This alignment ensures efficient delivery, reliability, and responsiveness to customer needs.
Upon becoming certified in ITSM for DevOps Training, individuals can typically expect an average salary ranging from £40,000 to £70,000 annually, depending on factors such as experience, location, and specific job role within the field.
Continual Service Improvement (CSI) is a core component of ITIL, focusing on iterative enhancements to service quality. It involves identifying areas for improvement, setting objectives, implementing changes, and measuring progress to ensure ongoing effectiveness and efficiency in service delivery.
Popular ITSM tools currently in use include ServiceNow, Jira Service Management (formerly Jira Service Desk), BMC Helix ITSM, Cherwell Service Management, and Freshservice. These platforms offer comprehensive solutions for managing IT services, incidents, changes, and more.
The DevOps Training for ITSM offers streamlined workflows, improved collaboration, faster delivery, and enhanced agility. It cultivates a culture of continuous improvement, automates processes, and ensures better alignment between development and operations teams, leading to higher efficiency and customer satisfaction.
The ITSM (IT Service Management) framework is a structured approach to design, deliver, manage, and improve IT services within an organisation. It focuses on aligning IT services with the needs of the business to enhance efficiency and customer satisfaction.
The training fees for ITSM for DevOps Training certification in the United States starts from $1595
The Knowledge Academy is the Leading global training provider for ITSM for DevOps Training.
Please see our DevOps Certification courses available in the United States
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Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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