PMP® Certification Training Course Outline
Lesson 1: Business Environment
Topic A: Foundation
- Project
- Evolution of Project Management
- Project Management Office (PMO)
- OPM: A System for Value Delivery
- Projects, Programs, Portfolios
- Organisational Structures
- Project Management Principles
- Agile
- Agile Manifesto for Software Development
- Principles Behind the Agile Manifesto
- Agile: The “Far Side” of Adaptive Approaches
- Tailor Projects to Contexts
- Tailor Hybrid Approaches, Processes, Practices and Methods
Topic B: Strategic Alignment
- PMI Talent Triangle®
- Strategic Alignment and Business Management Skills
- Organisational Influences
- Get to Know the External Business Environment
- Internal Business Environment Factors
- OPAs and EEFs
- Activity
Topic C: Project Benefits and Value
- Business Value
- Examine Business Value
- Types of Business Value
- Needs Assessment
- Business Documents
- Benefit Measurement Methods
- Project Selection Using Present Value (PV) and Net Present Value (NPV)
- How OKRs Help Deliver Business Value?
- Incremental Value Delivery
Topic D: Organisational Culture and Change Management
- Change Management
- Manage Organisational Change Impacts on Projects
- Get to Know Organisational Cultures and Styles
- Risk, Culture and Change in Organisations
- Change Management Framework
- Actions to Support Change
- Plan for Change
Topic E: Project Governance
- Project Governance
- Governance in Adaptive Projects
- Governance Board
- Governance Defines Escalation Procedures
- Governance and Life Cycles
- Project Phases
- Apply Governance to Predictive Project Phases
Topic F: Project Compliance
- Compliance
- Compliance Requirements
- Compliance Categories Classification
- Compliance Threats
- Treat Compliance as a Project Objective
- Best Practice
- Activity
Lesson 2: Start Project
Topic A: Identify and Engage Stakeholders
- Typical Project Stakeholders
- Stakeholder and Communications Management
- Stakeholder Identification
- Assess Stakeholders
- Create the Stakeholder Register
- Know Your Stakeholders
- Directions of Influence
- Salience Model
- Stakeholder Perceptions
- Capture Stakeholder Feedback and Perceptions
- Plan to Communicate with Stakeholders
- Communication Requirements Analysis
- Communication Methods and Technologies
- Communication Methods
- Communication Challenges and Considerations
- Communication Model
- Stakeholder Engagement Strategy
Topic B: Form the Team
- Create a Collaborative Team Culture
- Project Team Formation
- Project Manager Role in Adaptive Teams
- Hybrid Team Formation
- Project Team Composition
- Project Team Roles
- Identify Project Resource Requirements
- T-Shaped People and Self-Organising Teams
- Diversity, Equity and Inclusion Standards
- Experts and Expert Judgment
- Focus on Team Strengths
- Team Norms
- PMI® Code of Ethics and Professional Conduct
- Team Charter and Ground Rules
- Team Communication
- Colocated, Virtual or Both?
- Virtual Team Challenges
- Running Virtual Teams
- Address Virtual Team Member Needs
Topic C: Build Shared Understanding
- Seek Consensus for the Project Among the Team and Stakeholders
- Building a Shared Understanding
- Project Vision Statement
- Holistic Understanding of the Project
- How to Create Holistic Understanding of the Project
- Refer to Business Case and Business Needs
- Negotiate and Agree on Project Success Criteria
- Help Everyone Understand the Vision
- Got Agreement on the Project Agreements?
- Project Charter
Topic D: Project Approach
- First, Understand How and Why Approaches Differ
- Tailored Development Approaches
- Project or Product?
- Life Cycle and Development Approach
- Predictive Life Cycle
- Adaptive Life Cycle
- Cadence
- Development Approach and Life Cycle Terminology
- Hybrid Life Cycle and Development Approach
- Hybrid Project Approaches
- What Can Be Tailored?
- Development Approaches
- Assess Complexity
- Suitability Filter
- Scrum
- Scrum Ceremonies
- Agile Ceremonies
Lesson 3: Plan the Project
Topic A: Planning Projects
- Planning Starts with a Project Management Plan
- Project Documents
- Collaborative Planning
Topic B: Scope
- Adaptability and Resilience in Planning
- MVP or MBI?
- Product Roadmap
- Milestones
- Requirements
- Document Requirements
- Requirements Management Plan
- Types of Requirements
- Collect Requirements Process
- Data Gathering
- Represent Data
- Context Diagrams
- Prototyping
- Scope Management Plan
- Project Scope Statement
- Scope Planning
- Create the Work Breakdown Structure (WBS)
- Decompose Work in the WBS
- WBS Dictionary
- Scope Baseline
- Don’t Forget to Plan for Transitions / Handovers
- Scope Planning in Adaptive Environments
- Release and Iteration Planning
- Backlogs
- User Stories, Story Maps, Roadmaps
- Prioritise and Refine the Backlog
Topic C: Schedule
- Schedule Management Plan
- Schedule Management Plan Components
- Start with Benchmarks and Historical Data
- Hybrid Schedules
- Predictive Schedule Planning
- Break Down Project Activities
- Activity Dependency Types
- Precedence Relationships
- Activity Duration Estimate Terminology
- Critical Path Method
- Network Diagram with Date and Dependencies
- Project Schedule
- Schedule Presentation Formats
- Resource Optimisation
- Schedule Compression Techniques
- Schedule Baseline
- Special Intervals
- Schedule Management in Adaptive Environments
- Working with Features
- Agile Release Planning
- Definition of Ready (DoR) and Definition of Done (DoD)
- Reprioritise Sprint / Iteration Backlog
- Hybrid Scheduling Models
Topic D: Resources
- Resource Management Plan
- Assign Resources and Allocate Responsibilities
- Use Resource Calendars
- Responsibility Assignment Tools
- Adaptive Resource Planning
- Filling Resource Needs
- Plan the Procurement Strategy
- Procurement Management Plan
- Procurement Documents
- Formal Procurement Processes
- Source Selection Criteria
- Qualified Vendors
- Contracts
- Types of Contracts
- Components of Contracts
Topic E: Budget
- Budget Planning
- Predictive Budget Planning
- Check with Organisation
- Historical Data
- Project Budget
- Budget Considerations
Topic F: Risks
- Risk
- Project Risks
- Create Risk Strategy
- Define and Refine Risk Management Approach
- Inherent Risk
- Risk Identification Techniques
- Risk Breakdown Structure
- Assess Risks
- Probability and Impact Matrix
- Quantitative Risk Analysis Methods
- Risk Response
- Plan Risk Response
- Risk Response Strategies
Topic G: Quality
- Quality
- Stakeholder and Customer Expectations of Quality
- Quality Management Plan
- Compliance Requirements
- Quality Standards and Regulations
- Discussion
- Quality Metrics, Checklists, and Processes
- Quality Methods for Continuous Improvement
Topic H: Integrate Plans
- Integrating Plans
- Change Control
- Plan for Complexity and Change
- How to Approach Complex Plans?
Lesson 4: Lead the Project Team
Topic A: Craft Your Leadership Skills
- Power Skills
- Guidelines for Developing Inclusive Leadership Competencies
- Leadership Skills and Competencies
- Interpersonal and Team Skills
- Leadership Styles
- Leadership Management
- Servant Leadership
- Adopt a Growth Mindset
- Team-Building
- Balance Team Tone with Sense of Urgency
- Virtual Team Member Engagement
- Virtual Team Best Practice
Topic B: Create a Collaborative Project Team Environment
- Where and How the Team Works?
- “Agile” Space for Hybrid Teams
- Work Information Management Systems
- Information Storage and Distribution Good Practices
- Standardise Artifacts
- Tailor Artifacts
- Maintain Artifacts
- Version Control
Topic C: Empower the Team
- Empowerment, Unity, Autonomy
- Support Diversity, Equity & Inclusion (DE&I)
- Create Psychological Safety and Embrace Diversity
- Motivational Theories and Approaches
- McGregor’s Theory X and Theory Y
- Uphold Team Charter and Ground Rules
- Use Rewards and Recognition
- Decision-Making
- Display Task Accountability
Topic D: Support Team Member Performance
- Manage and Lead
- Assess Team Member Performance
- Performance Assessment Tasks
- Personality Indicators
- Use Personality Research to Coach Team Members
- Emotional Intelligence
- Empathy
- Social Skills
Topic E: Communicate and Collaborate with Stakeholders
- Monitor Stakeholders and Their Engagement
- Managing Project Communications
- Reports and Formal Communication
- How to Collaborate?
- Use Information Radiators
- Collaboration Activities
- Communicate and Collaborate to Negotiate
- Meetings
- Stakeholder Engagement Assessment Matrix (SEAM)
Topic F: Training, Coaching and Mentoring
- Foster a Knowledge-Sharing Culture
- How to Acquire Required Competencies?
- Plan for Training, Coaching and Mentoring
- Know the Value of Training, Coaching and Mentoring
- Training, Coaching and Mentoring Discussion
- Elements of Training
- Coach Teams and Individuals in Project Management
- Self-Organising Teams Collaborate and Learn
- Measure Training Outcomes
- Maintain Mentorships
Topic G: Manage Conflict
- Why Conflict Management Matters?
- Causes of Conflict
- Conflict as Part of Team Culture
- How to Handle Conflict?
Lesson 5: Support Project Team Performance
Topic A: Implement Ongoing Improvements
- Continuous Improvement (CI)
- Kaizen
- Assess Current CI Methods
- Conduct Retrospectives
- Improve Your Improvement Methods
- Update Processes and Standards
- Interactive/Discussion
- Lead with an Improvement Mindset
Topic B: Support Performance
- Project Team Leadership Objectives
- Manage with Objectives, Tolerances, Thresholds
- Optimise Communication
- Use Feedback to Support High Performance
- Support Team Task Accountability
- Show Roles and Responsibilities
- Curate Knowledge as an Asset
- Incorporate Knowledge Transfer Opportunities
- Knowledge Management
- Learn the Right Way to Motivate Your Team
- Continuously Realign Team Efforts with Value Delivery
- Check on Artifact Maintenance
Topic C: Evaluate Project Progress
- Guidelines to Measuring Performance
- Report on Performance
- Schedule Management Tools
- Visualise Performance
- Information Radiators
- Task Board
- Estimate Velocity
- Continuous Flow Approaches
- Budget Challenges
- Earned Value Management (EVM)
- EAC/ETC Analysis
- EVM
- Manage and Lead Resources
- Physical Resource Management
- Update Resource Allocation
- Handle Contract Changes and Disputes
- Quality Management Guidelines
- Quality Audit
- Control Quality Tools
- Control Quality Process
- Data Visualisation
- Data Visualisation Quality Tool
- Ensure Quality of Processes and Product
- Verify Deliverables
- Evaluate and Manage Risk
- Monitor Risks
- Review Reserves
- Risk Register
- Interactive/Discussion
- Manage Compliance as the Highest Priority
- Examine Business Value
Topic D: Manage Issues and Impediments
- Issue or Impediment? Just Solve the Problem
- Risks and Issues
- Issues
- Issue Resolution
- Discover and Solve Impediments Using Scrum
- Remove Impediments
- Discussion
Topic E: Manage Changes
- Interactive and Discussion
- Causes of Project Changes
- Be a Changemaker and a Change Leader
- Monitor the External Business Environment
- Change Requests
- Change Control Systems
- Manage Contract Changes and Resolve Problems
- Contract Change Control System
- Types of Contract Changes
- Legal Concepts When Managing Disputes
- Process, Adjudicate and Communicate Claims
- Update Project Management Plan
Lesson 6: Close the Project Phase
Topic A: Project/Phase Closure
- Why Projects or Phases Close?
- Transitions
- Transition / Handover Readiness
- Transition / Handover Activities
- Interactive / Activity
- Paying and Closing Contracts
- Finalising Contracts
Topic B: Benefits Realisation
- Early and Long-Term Benefits Realisation
- Benefits Management Plan
Topic C: Knowledge Transfer
- Knowledge Management During Closing
- Conduct Project Retrospective
- Finalise Lessons Learned
- Consolidating Lessons Learned
PMP is a registered trademark of the Project Management Institute, Inc.
PMI is a registered trademark of the Project Management Institute, Inc.
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