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ITIL® 4 Foundation Bridge Training Overview
ITIL® 4 Foundation Bridge Certification Course Outline
Module 1: Introduction
- IT Service Management in the Modern World
- About ITIL® 4
- Structure of ITIL® 4
Module 2: Key Concepts of Service Management
- Organizations
- Service Providers
- Service Consumers
- IT Service Management
- Value and Value Co-Creation
- Value: Customer, Outcomes, Costs, and Risks
- Service Offerings
- Service Relationships
- Service Relationships Model
Module 3: Four Dimensions of Service Management
- Four Dimensions Model
- Organization and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Module 4: ITIL® Service Value System (SVS)
- Service Value System (SVS)
Module 5: Seven Guiding Principles
- Guiding Principles
- Focus on the value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Interaction Between Principles
Module 6: Service Value Chain
- Value Chain Activities
- Plan
- Improve
- Engage
- Design and Transition
- Obtain or Build
- Deliver and Support
Module 7: Management Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Module 8: General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
Module 9: Service Management Practices
- Change Control
- Incident Management
- Define IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk
- Service Level Management
- Service Request Management
Module 10: Technical Management Practices
- Deployment Management
Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?
This ITIL Certification in the United States is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This Course is therefore beneficial for:
- ITIL® v3 Certified Professionals
- IT Managers and Team Leaders
- IT Consultants
- IT Service Desk Staff
- IT Professionals
Prerequisites of this ITIL® 4 Foundation Bridge Course
To pursue this ITIL® 4 Foundation Bridge Course, delegates are generally required to have an ITIL® v3 Foundation Certification or equivalent. This course aims to update v3 knowledge to align with the ITIL® 4 framework.
ITIL® 4 Foundation Bridge Course Overview
The ITIL® 4 Foundation Bridge Course in the United States serves as a pivotal gateway for professionals aiming to update their knowledge in the evolving field of IT service management. This introduction highlights the course's relevance in aligning IT services with the needs of businesses, emphasizing its importance in the current digital era.
Understanding the principles of ITIL® 4 is crucial for IT professionals in the United States, project managers, and anyone involved in the service management sector. This knowledge is indispensable for those striving to enhance their operational efficiency and service quality. The "ITIL Certification" acts as a benchmark of expertise, signaling a profound understanding of the core concepts and practices within ITIL 4.
The 1-day training in the United States offered by The Knowledge Academy is meticulously designed to fast-track delegates' understanding of ITIL® 4, enabling them to apply its practices effectively within their organizations. This course is an excellent opportunity for those holding previous "ITIL Certification" to transition seamlessly to the ITIL® 4 framework.
Course Objectives
- To introduce the latest ITIL® 4 framework and its evolution from ITIL® V3.
- To understand the key concepts, terminologies, and practices within ITIL® 4.
- To bridge the gap for professionals transitioning from ITIL® V3 to ITIL® 4.
- To prepare delegates for the ITIL® 4 Foundation certification exam.
- To enhance organizational efficiency and service delivery through ITIL® 4 practices.
Upon completion of the ITIL® 4 Foundation Bridge Course in the United States, delegates will be well-prepared to take the ITIL® 4 Foundation certification exam, with a deep understanding of how ITIL® 4 can be leveraged to drive business value.
What's included in this ITIL® 4 Foundation Bridge Certification?
- ITIL® 4 Foundation Bridge Exam
- World-Class Training from Experienced ITIL® Instructors
- ITIL® 4 Foundation Bridge Certificate
- Digital Delegate Pack
ITIL® 4 Foundation Bridge Exam Information
The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65% or 26/40 Marks
- Duration: 60 minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Foundation Bridge Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® 4 Foundation Bridge Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
What our customers are saying
Great trainer who took the time to explain and/or to provide examples...
Vickie Hinton
excellent instructor, easy to understand, very knowledgeable, thorough
Cindy Berberich
Keith was extremely friendly and informative, and made it a joy to learn the course.
Alex Hunt
ITIL® 4 Foundation Bridge Training FAQs
ITIL® 4 Foundation Bridge Training is a course designed for ITIL V3 certificate holders to update their knowledge and skills to the ITIL 4 framework efficiently.
The ITIL® 4 Foundation Bridge Certification Course offers updated knowledge, aligns IT services with business needs, enhances job prospects, improves IT operations, and integrates modern IT trends and practices.
To pursue this ITIL® 4 Foundation Bridge Course, delegates are generally required to have an ITIL® v3 Foundation Certification or equivalent. This course aims to update v3 knowledge to align with the ITIL® 4 framework.
In this ITIL® 4 Foundation Bridge Training, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this ITIL® 4 Foundation Bridge Training is 1-day.
Yes, you will receive a certification upon completing this ITIL® 4 Foundation Bridge Training Course.
The ITIL® 4 Foundation Bridge course offers career opportunities in IT service management, including roles like ITIL consultant, IT manager, service delivery manager, and IT project coordinator.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Foundation Bridge Certification.
The training fees for ITIL® 4 Foundation Bridge Training certification in the United States starts from $1595
The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.
Please see our ITIL® Certification Training courses available in the United States
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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