ITIL® 4 Strategist: Direct, Plan And Improve Course

Name: ITIL® 4 Strategist: Direct, Plan and Improve Training
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

ITIL® 4 Strategist: Direct, Plan and Improve Training Overview

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Introduction and Key Concepts

Direct, Plan, and Improve
Scope of Control
Direction
- Mechanisms for Direction
- Policies
- Guidelines
- Risks
- Controls
Planning
- Strategy and Strategic Planning
- Tactics and Tactical Planning
- Operations and Operational Planning
- Methods
Improvement
- The Role of Measuring and Reporting.
- Operating Model
- Operating Model – The ITIL Service Value Chain
- Mapping Operating Models
- Applying the Guiding Principles
Value, Outcomes, Costs, and Risks in DPI

Module 2: Strategy and Direction

Cascading Objectives
Cascading Requirements
Defining the Structures and Methods Used to Direct Behaviors and Make Decisions
Governance Structures Used for Decisions-making
Key Governance Structures and their Roles
Governance Structures Used for Decisions-making
Governance and the Service Provider
Placing Decision-making at the Right Level
Impacts of Governance on DPI
Role of Risk Management in DPI
Role of Risk and Risk Management in Planning and Improvement
Portfolio Management
Building, Communicating, and Advocating
A Simple Business Case Structure
Effective Policies
Effective Controls
Effective Guidelines

Module 3: Assessment and Planning

Basics of Assessment
Effective Assessment
Types of Assessment
Assessment Objectives
Collection of Current State Data or Other Evidence
Choosing an Assessment Method
Assessment Methods and their Outputs
Gap Analysis
SWOT Analysis
Change Readiness Assessment
Customer/User Satisfaction Analysis
SLA Achievement Analysis
Benchmarking
Maturity Assessments
Defining Assessment Objectives and Criteria

Module 4: Introduction to Value Stream Mapping

Introduction to Value Stream Mapping
Lean
Avoiding Local Optimization
Value of Value Stream Mapping
Developing a Value Stream Map
Types of Waste
Muda Subcategories
Developing a Value Stream Map
Increasing the Detail in Value Stream Maps
Typical Mistakes in Value Stream Mapping

Module 5: Measuring and Reporting

Basics of Measuring and Reporting
Developing a Value Stream Map
Defining and Using Measurements and Reporting
Reasons for Measuring
Types of Measurements
Measurement Cascades and Hierarchies
Planning and Evaluation Model
Balanced Scorecard
IT Component-to-Scorecard Hierarchy: Metric Tree
Organizational Improvement Cascade
Success Factors and KPIs
Leveraging SMART
KPIs Influence Behavior

Module 6: Measurement and the Four Dimensions

Measurement of Organization and People
Measurement of Information and Technology
Measurement of Partners and Suppliers
Measurement of Value Streams and Processes
Lagging and Leading Indicators
Process Metrics
Flow Efficiency

Module 7: Continual Improvement

Creating a Continual Improvement Culture
Continual Improvement of the Service Value Chain and Practices
Continual Improvement in Organizations
Continual Improvement Model
What is the Vision?
Visions for Planned Improvements
Where are we now?
Assessments
Where Do We Want to be?
Prioritizing and Scoping Outcomes
Making the Business Case and Reaching an Agreement
Creating an Action Plan
Working Iteratively
Conducting an Improvement Review
Identifying Additional Improvement Opportunities
Using Measurement and Reporting in Continual Improvement

Module 8: Communication and Organizational Change Management (OCM)

Communication Principles
Communication is a Two-Way Process
Method of Communication
Message is in the Medium
Defining and Establishing Feedback Channels
Identifying and Communicating with Stakeholders
Stakeholder Mapping

Module 9: Basic of Organizational Change Management (OCM)

Basics of OCM
Essentials for Successful Improvement
OCM Throughout Direction, Planning, and Improvement
OCM and Direction
OCM and Planning
OCM and Improvement
OCM Throughout the Service Value Chain
Feedback and Metrics
Actions

Module 10: Developing a Service Value System

Adopting the Guiding Principles
Centre of Excellence for Service Management
Dimensions of Service Management in the SVS
Establish Effective Interfaces Across the Value Chain
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Focus on Value Streams
Relationship Between Value Streams and Practices
Designing a Workflow
Considerations for Efficient Design
Theory of Constraints
Kanban Technique for Managing Work

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course in the United States is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This certification course is especially beneficial for these professionals:

IT Service Management (ITSM) Professionals
Senior IT Managers
Business Relationship Managers
IT Project Managers
IT Programme Managers
Quality Assurance Managers
IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Training is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organizations in the United States to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organizational transformation, and continuously improves businesses.

This ITIL® 4 Strategist Direct, Plan and Improve Course in the United States is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organizations with

In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Certification Training in the United States, delegates will gain in-depth knowledge on how to build and run an organization in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.

Course Objectives

To gain in-depth knowledge about policies, controls, and guidelines for providing direction
To attain knowledge about governance structures used for decisions-making
To get familiar with gap analysis and SWOT analysis for better assessment
To acquire knowledge building, communicating, and advocating for portfolio management
To know about the structures and methods used to direct behaviors
To understand the role of risk and risk management in DPI

At the end of this ITIL Certification Course in the United States, delegates will be able to build and run an organization in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilize feedback.

If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
World-Class Training Sessions from Experienced Instructors
ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Strategist: Direct, Plan and Improve Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® 4 Strategist: Direct, Plan and Improve Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Alan did a good job in providing information that was not provided by our Foundations trainer. He reviewed the logistics, reference materials well and conducted the training at a good pace.

Camille Lewis

The course was informative, delivered in a professional manner and provided a lot to think on for application in my current role.

James Moore

Alan was great! Very knowledgeable, explained the quiz answers very well, both from a ITIL standpoint and from a testing (why you choose this answer over this answer) standpoint.

Kurt Bachelder

ITIL® 4 Strategist: Direct, Plan and Improve Training FAQs

What is the ITIL® 4 Strategist: Direct, Plan And Improve Training?

This training provides skills for effective IT management, focusing on continual improvement, strategic planning, and organizational change within the ITIL® 4 framework.

What advantages does implementing Direct, Plan, and Improve (DPI) offer?

DPI enhances organizational agility, fosters continuous improvement, optimizes resources, and improves decision-making, leading to more effective management and alignment of business strategies with operational execution.

What knowledge and skills will be gained from the ITIL® 4 Strategist: Direct, Plan, and Improve Training?

You will learn strategic planning, improvement practices, and how to effectively direct organizational change within the ITIL® 4 framework.

What are the prerequisites for taking ITIL® 4 Strategist: Direct, Plan And Improve Training course?

No formal prerequisites are required to attend this ITIL® 4 Strategist: Direct, Plan, And Improve Training Course.

What is included in the course?

In this ITIL® 4 Strategist: Direct, Plan and Improve Certification, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this course?

The duration of this course is 2-Days

Is the ITIL® 4 Strategist: Direct, Plan and Improve Training suitable for me?

If you aim to enhance service management practices, particularly at the service desk, and wish to apply ITIL 4 concepts effectively, this course is ideal for you.

How long until I receive the course confirmation details?

Upon registering for this ITIL® 4 Strategist: Direct, Plan and Improve Training, you will receive the course confirmation details immediately.

Do you offer support for the ITIL Certification Course?

Yes, we offer support for this ITIL® 4 Strategist: Direct, Plan and Improve Certification.

Why choose The Knowledge Academy in the United States over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL® 4 Strategist: Direct, Plan and Improve Course.

What is the cost/training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training certification in the United States?

The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training certification in the United States starts from $2495

Which is the best training institute/provider of ITIL® 4 Strategist: Direct, Plan and Improve Training in the United States?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.

What are the best ITIL® Certification Training courses in the United States?

Please see our ITIL® Certification Training courses available in the United States

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water