ITIL® 4 Specialist: High Velocity IT Certification

Name: ITIL® 4 Specialist: High Velocity IT Certification Course
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

ITIL® 4 Specialist: High Velocity IT Certification Course Overview

ITIL® 4 Specialist Certification: High Velocity IT Training Course Outline

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

Introduction to ITIL® 4: High-Velocity IT (HVIT)
ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

High-Velocity IT
Digital Technology
Operational Technology
Digital Organization
Digital Transformation
IT Transformation
IT Transformation – Model 1
IT Transformation – Model 2
IT Transformation – Model 3
IT Transformation
Digital Products and Services
High-Velocity IT Objectives
Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

Mapping Operating Models
Digital Products Lifecycles
ITIL Service Value Chain
Service Value Chain Activities and DevOps
Service Consumer
Service Consumer’s Perspective
Interacting Service Value Chains
Example Service Value Streams Referring to Service Value Chain Activities
Value Streams

Module 4: Four Dimensions of Service Management

Four Dimensions of Service Management Including the Six PESTLE Factors
Organization and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors Streams and Processes

Module 5: High-Velocity IT Culture

Key Behavior Patterns
Accept Ambiguity and Uncertainty
Trust and Be Trusted
Continually Raise the Bar
Help Get Customers’ Jobs Done
Commit to Continual Learning
Models and Concepts of HVIT Culture
Models and Concepts and Related Key Behavior Patterns
Purpose
Ethics
Why Ethics is Important?
Education
Organizational Design
Habits and the Role of Failure
Ethics and Artificial Intelligence
Techno-Ethics (Tethics) Topics for Discussion
Safety Culture
Lean Culture
Elements of Lean Culture
ITIL® Continual Improvement Model
Toyota Kata
OODA Loop
Key Characteristics of High-Velocity IT
Lean
Agile
Resilient
Continuous
Combining HVIT Characteristics to Co-Create Value
Design Thinking
Working in Complex Environments
Complexity Thinking
Cynefin Framework

Module 6: High-Velocity IT Techniques

High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

Techniques for Valuable Investments
Prioritization Techniques
Cost of Delay
Buy/Hold/Sell
Other Techniques
Minimum Viable Products and Services
Practices for Which Minimum Viable Product is Relevant
Product or Service Ownership
Practices for Which Product or Service Ownership is Relevant
A/B Testing
Practices for Which A/B Testing is Relevant
Portfolio Management
Relationship Management

Module 8: Techniques for Fast Development

Infrastructure as Code
Practices for Which Infrastructure as Code is Relevant
Loosely Coupled Information System Architecture
Practices for Which Loosely Coupled Information System Architecture is Relevant
Reviews
Retrospectives
Practices for Which Retrospectives Are Relevant
Blameless Post-Mortems
Practices for Which Blameless Post-Mortems Are Relevant
Continual Business Analysis
Faster Value Realization with an Iterative Approach
Practices for Which Continual Business Analysis is Relevant
Continuous Integration, Continuous Delivery, and Continuous Deployment
Practices for Which CI/CD are Most Relevant
Continuous Testing
Types of Software Testing
Practices for Which Continuous Testing is Most Relevant
Kanban
Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

Techniques for Resilient Operations
Technical Debt
Practices for Which Technical Debt is Relevant
Chaos Engineering
Chaos Monkey
Practices for Which Chaos Engineering is Relevant
Definition of Done
Definition of Ready
Practices for Which the Definition of Done is Relevant
Version Control
AIOps
Practices for Which AIOps is relevant
ChatOps
Practices for Which ChatOps is Relevant
Site Reliability Engineering
Practices for Which SRE is Relevant
Service Continuity Management
Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

Service Experience
Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

DevOps Audit Defense Toolkit
Practices for Which the DevOps Audit Defense Toolkit is Relevant
DevSecOps
Practices for Which DevSecOps is Relevant
Peer Review
Practices for Which Peer Review is Relevant
HVIT Summary

Who should attend this ITIL® 4 Specialist: High-Velocity IT Training Course?

This ITIL® 4 Specialist: High-Velocity IT Course is designed for IT professionals working within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

IT Project Managers
IT Programme Managers
Service Managers
Quality Assurance (QA) Managers
Business Relationship Managers
Business Analysts
DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Training Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

Board yourself on a transformative journey with ITIL® 4 Specialist High Velocity IT Certification and exlore, the ever-changing domain of high-speed IT service delivery. This course, offered by The Knowledge Academy, explores the relevance of high velocity IT in the context of ITIL® 4, fostering a deep understanding of contemporary service management practices.

This ITIL® 4 Specialist High Velocity IT Certification is designed for professionals navigating the fast-paced IT landscape, this training is essential for those aspiring to secure the ITIL® 4 Specialist High Velocity IT Certification. Aimed at IT service managers, practitioners, and leaders, it equips individuals with the skills required to master the intricacies of high-speed IT service delivery.

The Knowledge Academy 2- day ITIL® 4 Specialist: High Velocity IT Certification in the United States provides comprehensive insights into High Velocity IT, ensuring delegates acquire the expertise needed for effective implementation. This concise yet intensive course enhances decision-making, organizational agility, and overall project success in the rapidly evolving IT landscape.

Course Objectives

Understand the concepts and principles of High Velocity IT
Explore the role of ITIL® 4 Specialist in high-speed service delivery
Learn to create a high-velocity IT organization
Gain insights into digital transformation and its impact on IT service management
Prepare for completion of the ITIL® 4 Specialist High Velocity IT Certification

Upon completion, delegates emerge as proficient IT service professionals, equipped to navigate the challenges of high-speed IT service delivery. The course not only enriches their skill set but also positions them as valuable contributors to organizational success in the dynamic digital landscape.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

ITIL® 4 Specialist: High-Velocity IT Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: High-Velocity IT Certificate
Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist: High Velocity IT Certification Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist: High Velocity IT Certification Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

What our customers are saying

Excellent training

Idania Uribe

I enjoy Craig's delivery of course content.

Mark Howell

Fouad was very knowledgeable, engaging, fun and challenged the group appropriately.

Scott Krause

ITIL® 4 Specialist: High Velocity IT Certification Course FAQs

What is High Velocity IT in ITIL?

High velocity IT in ITIL is a module in ITIL® 4 Specialist: High-Velocity IT Certification, aimed at professionals working in a fast-paced environments, including adapting service management to work with Agle, DevOps and Lean.

What does the ITIL® 4 Specialist High Velocity IT Training involve?

The ITIL® 4 Specialist High Velocity IT Training involves training which focuses on enabling organizations to operate in a fast-paced digital world. This certification covers concepts such as Agile and Lean methodologies, automation, digital transformation, rapid delivery of products and services.

How does undertaking the ITIL 4 Specialist High Velocity IT Course benefit delegates?

The ITIL 4 Specialist High Velocity IT is a 2-day course aimed at delegates to provide them with knowledge on how to effectively run modern services, team and workflow using IT technology. This certification helps delegates to successfully complete the ITIL ®4 Specialist High Velocity IT examination.

Are there any prerequisites for taking this ITIL® 4 Specialist High Velocity IT Training Course?

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist High Velocity IT Course.

What is included in the ITIL® 4 Specialist High Velocity IT Course?

This ITIL® 4 Specialist High Velocity IT Course comes with valuable training sessions led by experienced instructors, a digital delegate pack, and a certificate upon completion.

What are the career opportunities available after completing this ITIL 4 Specialist: High Velocity Training Course?

Top corporate giants such as IBM, Microsoft, Amazon and Accenture, regularly recruit ITIL® 4 Specialist: High Velocity IT certified delegates. These corporates are always on a look for such skilled personnel for implementing and managing IT services and Infrastructures, leading in a high-velocity environment.

Why choose The Knowledge Academy in the United States over others?

The Knowledge Academy in the United States is at the forefront of providing world-class training sessions and globally acknowledged certifications which can improve your career prospects. We are leading training providers who can cater to all your course requests and guide you to success on your professional journey.

What is the cost/training fees for ITIL® 4 Specialist: High Velocity IT Certification Course certification in the United States?

The training fees for ITIL® 4 Specialist: High Velocity IT Certification Course certification in the United States starts from $2495

Which is the best training institute/provider of ITIL® 4 Specialist: High Velocity IT Certification Course in the United States?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: High Velocity IT Certification Course.

What are the best ITIL® Certification Training courses in the United States?

Please see our ITIL® Certification Training courses available in the United States

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water